Submit a request

Your ticket order number (usually 9 digits starting with 11 or 12*******) or payment reference (usually 12 digits starting with 20**********).

This order number can be found in your confirmation and starts with letters, followed by - (Please note: If you are unable to locate one or both order numbers please proceed by simply entering '1' in both fields)

I have a question about my order

Person who booked the tickets and provided the personal info during the ordering process

No? Then please provide the respective barcode(s) in the next step!

If you have booking protect, no need to continue filling in this form! Please contact Booking Protect:

Please specify the nature of the problem or doubt, you may also include dates, error codes and other relevant information…

If possible, please provide your phone number with international code.

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